Anti-Phishing Alert

Stay Vigilant: Protect Yourself from Scams
At Lovexa, your online safety is a top priority. We have become aware of fraudulent emails, messages, and websites impersonating Lovexa or claiming to represent our company. These “phishing” attempts are designed to trick you into revealing personal information, account credentials, or financial details. This page serves as a warning and a guide on how to spot and avoid scams. Always remember: if something seems suspicious or too good to be true, it likely is.

Recognizing Official Lovexa Communication
To help you distinguish legitimate Lovexa communications from phishing attempts, keep in mind how we officially reach out to customers:

• Email Domain: All genuine emails from Lovexa will come from an @lovexa.ai email address (for example, [email protected]). Be wary of any email that claims to be from us but uses a public email domain (like @gmail.com) or a misspelled address (such as @loveza.ai or other variations).
• Professional Language : Our messages will be written in clear, professional language. They will address you by your name (as provided in your Lovexa account) and will not have glaring spelling or grammar mistakes. Many phishing emails use generic greetings like “Dear Customer” and may contain urgent, panicky language or errors.
• No Asking for Passwords : Lovexa will never ask you for your password, OTP (one-time password), or full credit card PIN via email, SMS, or phone. We also do not send links asking you to directly input sensitive login information outside of our official app or website. If you get a message asking for this data, it’s a scam.
• Digital Signatures and Certificates: When using our website or app, look for signs of security. Our official site is protected by HTTPS – you should see a padlock icon in your browser’s address bar when visiting https://lovexa.ai. If a website pretending to be us lacks this, or the certificate details look suspicious, do not trust it.

Common Signs of Phishing Attempts
Phishers often use predictable tactics. By knowing the red flags, you can avoid falling prey. Watch out for:

• Urgent or Threatening Language: Scammers try to create a sense of panic. You might see subject lines or messages like “Your account will be closed – act now!” or “Payment failed, update your info immediately!” Lovexa might send reminders for account issues, but we will never threaten you or demand immediate action under menace. We give customers reasonable time and clear guidance, not ultimatums.
• Generic Greetings and Content: Phishing messages might not know your name. They could start with “Dear user” or simply your email address. The content might be vague but alarming (“There’s a problem with your account...”). Official Lovexa emails typically include specific details like your name, part of an order number, or reference a recent activity you recognize.
• Mismatched Links or Attachments: Hover over any hyperlink (without clicking) in a suspicious email to see the URL destination. If the link text says “Lovexa” but the actual URL is something else (like a random IP address or a different domain entirely), do not click it. Similarly, be cautious with attachments you didn’t expect. Lovexa emails will not send you random attachments, especially not files like .exe, .scr, or .zip out of the blue.
• Requests for Personal or Financial Info: As mentioned, any unsolicited request to “verify” your login details, credit card numbers, bank account, or other sensitive information via email/SMS is a huge warning sign. Legitimate companies, including Lovexa, handle billing issues or account verification in secure ways – typically directing you to log in safely to our official app or site rather than asking for info via reply or a non-secure form.
• Promises of Rewards or Prizes: Be skeptical of messages claiming you’ve won a big prize or offering an unrealistic discount in exchange for clicking a link or providing info. Scammers bait people with such offers (“Congratulations! You’ve won a ₹1,00,000 gift card from Lovexa!”). If you never entered a contest, it’s definitely fake. When in doubt, directly contact Lovexa’s customer support to verify any such claim.

How to Protect Yourself
Taking a few cautious steps can go a long way in protecting your personal information and Lovexa account:

• Double-Check Sender Details: On emails, click or tap the sender’s name to see the full email address. Criminals often use an address that’s very similar to an official one. For example, [email protected] (notice the missing “o”) or [email protected]. If anything looks off, do not trust the email. The same goes for phone numbers or WhatsApp senders – scammers might use numbers resembling our official contact. Always verify via our known channels.
• Do Not Click Suspicious Links: If you have any doubt about a link in an email or message, do not click it. Instead, navigate to our website by typing lovexa.ai into your browser yourself, or open the official Lovexa app. You can check your account status or orders directly. If the email said “there’s a problem with your order/payment,” you will see a notification in your account if it’s real. If not, the email was likely a fake.
• Secure Your Account: Use strong, unique passwords for your Lovexa account and change them periodically. Enable two-factor authentication (2FA) if we offer it, for an extra layer of security. This way, even if you accidentally give away your password, having 2FA can prevent unauthorized access. Also, never share your 2FA codes or OTPs.
• Keep Software Updated : Ensure that your devices (computer or smartphone) and antivirus software are up to date. Many phishing attempts involve malicious attachments or links that try to exploit vulnerabilities in your system. Updated browsers, operating systems, and security apps help guard against these threats by detecting and blocking known phishing sites or malware.
• Educate Yourself: Stay informed about phishing trends. Scammers constantly evolve their tactics. By reading security newsletters or even Lovexa’s own blog (where we share safety tips), you’ll be aware of new kinds of scams. Awareness is your best defense.

Official Lovexa Contact Channels
If you receive a suspicious communication or come across a website that looks like Lovexa but isn’t, report it to us immediately. We take phishing seriously and will investigate such reports. You can reach us through our official channels:

• Customer Support Email: [email protected]
• Support Hotline: (Our official customer care number as listed on our website/app)
• In-App/Website Support Chat: Access through the Lovexa app or the “Contact Us” page on our site for verified assistance.

When you contact us, provide as much detail as possible (forward the phishing email with headers if it’s an email, or screenshot the fake app or site). We will never fault you for reporting a potential scam – better safe than sorry. Our team will confirm whether the communication was legitimate or fraudulent.

Remember : Stop and Think Before You Act
Phishing relies on catching you off guard. Always take a moment to stop and think:

• Were you expecting this message?
• Does the offer or problem mentioned make sense?
• Is the sender’s address or the website URL exactly correct?
• Are you being rushed or panicked into doing something?

If any answer triggers doubt, do not proceed. Contact Lovexa directly to verify. It’s always okay to be extra cautious with your personal information.
Your security is extremely important to us. By staying alert and following the tips above, you can dramatically reduce the risk of falling victim to phishing or fraud. Lovexa continuously works to thwart scammers – including monitoring for fake websites and educating our users – but your awareness is a crucial part of the defense.
Stay safe online, and thank you for trusting Lovexa.